How the order process works

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Thrive Sustainably logo
Thrive Sustainably logo

How

the order process

works

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2. Search and Explore Products: Discover available products by either choosing a subcategory on the left or using the search bar to find specific products or brands. Click on the product for more details. Gift baskets are also available here.

3. Add to Cart: Add products to your shopping cart by clicking on the shopping basket icon or using the ‘Add to Cart’ button on the product page.

4. View Your Cart and Checkout: To view your shopping cart, hover over the cart icon at the top right and click on ‘View cart’. Here, you can see your total order amount. You can still add and/or remove products. When you are ready, click on ‘Proceed to checkout’. Please note that, due to logistical, practical, and spatial limitations, only orders of at least € 30, including a service cost of € 2.50, are possible.

5. Log in/Register(Optional): Log in or create an account for the convenience of saving your address and easily accessing your previous orders. This way, you will not need to manually enter your address each time you place an order. However, you do not need an account to place an order.

6. Complete Checkout: Fill in all the required fields at checkout. Choose whether you would like to pick up your order at the shop or have it shipped. Shipping within Belgium costs €6.5 (including a guarantee) for packages weighing up to 30 kilograms. There is free shipping within Belgium for orders over €100.

7. Payment Options: In addition to standard payment methods (Bancontact, iDEAL, VISA, Mastercard, American Express), you can also pay with Meal vouchers from Pluxee and Monizze.

8. Confirmation Email and Invoice: After successfully placing your order, you will receive a confirmation email and invoice with order details.

9. Order Preparation and Shipping: The shop will prepare your order as soon as possible and, if you have chosen delivery, will ship it as quickly as possible. If the ordered products are in the shop’s stock, your order can be ready within 1-2 workdays. Shipping within Belgium takes between 1 to 4 workdays. You can track your order. Upon delivery, inspect the products to ensure they match your order and are in good condition.

10. Pickup Period: If you have chosen to pick up your order, you will receive an email invitation when the order is ready. Please pick it up as soon as possible and surely within fourteen (14) calendar days. Find shop’s address, opening hours, accessibility, and other relevant information here

11. Pickup: When picking up your order, remember to bring your own bag and show proof of payment, either electronically or in printed form, to the shop personnel. Lastly, inspect the products to ensure they match your order and are in good condition.

Please consult the Frequently Asked Questions (FAQ) and the Terms & Conditions for more information

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